PayPal refuses to refund me £200 for cancelled tickets

I booked tickets for The Prince of Egypt but it couldn’t go ahead due to the Covid lockdown

Can you please ask PayPal why it is refusing to refund me £200 after a cancelled theatre show (The Prince of Egypt)?

The performance was meant to be last week but the theatre company got in contact just before Christmas to warn that there would be no performances before March, and that a refund would be processed two weeks before the scheduled performance if the offer of replacement vouchers was not taken up.

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Source: theguardian
PayPal refuses to refund me £200 for cancelled tickets