Samsung Electronics retrieving all Galaxy Fold smartphone samples

Author: 
Reuters
ID: 
1555994054742502300
Tue, 2019-04-23 04:30

SEOUL: Samsung is retrieving all Galaxy Fold samples distributed
to reviewers to investigate reports of broken screens, a day after
it postponed the phone’s launch, a person with direct knowledge
of the matter said on Tuesday.
The retrieval comes as the world’s biggest smartphone maker met
with embarrassment ahead of the foldable device’s US release on
April 26, with a handful of technology journalists reporting
breaks, bulges and blinking screens after a day’s use.
The South Korean tech giant postponed the handset’s launch for an
unspecified period of time while it investigated the matter. It
said initial findings showed the issues could be associated with
impact on exposed areas of the hinges.
A representative declined to comment further on Tuesday.
A person with direct knowledge of the supply chain said KH Vatec
conducted an internal review of hinges used in the Galaxy Fold and
found no defects. The supplier declined to comment.
In March, Samsung released a video showing robots folding Galaxy
Fold handsets 200,000 times for its durability test.
Samsung’s head of IT and mobile communications, DJ Koh, has
repeatedly said foldables are the future of smartphones.
Though the issue does not hurt Samsung’s balance sheet, the
postponement damages the firm’s effort to showcase itself as an
innovative first mover, not a fast follower, analysts said.
In some cases, reviewers had peeled off a layer of film which they
mistook for a disposable screen protector.
“It’s disastrous that Samsung sent samples to reviewers without
clear instructions on how to handle the device, and that the firm
needs to fix screen flickering,” said analyst Kim Young-woo at SK
Securities.
One Samsung employee, speaking on condition of anonymity, said,
“On the bright side, we have an opportunity to nail down this
issue and fix it before selling the phones to a massive audience,
so they won’t have same complaints.”
Samsung emailed pre-order customers upon delaying the launch,
online outlets said on Twitter.
“Your pre-order guarantees your place in the queue for this
innovative technology,” Samsung said in the email. “We’ll
update you with more specific shipping information in two
weeks.”

Main category: 

Samsung delays Galaxy Fold media events in ChinaSamsung receives
reports of Galaxy Fold screen problems, says to investigate
Source: FS – All-News-Economy
Samsung Electronics retrieving all Galaxy Fold smartphone samples