Airlines CMO Ryan Green told
CNBC that his airline won’t make passengers who don’t want to
fly on the Boeing
737 Max pay additional airfare to switch flights.
- Southwest does not charge passengers a fee to change
their tickets, but it does usually charge customers the difference
- All Boeing 737
Max airliners have been grounded since March 13 with the jet pulled
from Southwest’s flight schedule until August 5.
- Visit Business
Insider’s homepage for more stories.
Those who don’t want to the fly on the Boeing 737 Max won’t have
to. According to Southwest Airlines chief marketing officer Ryan
Green, passengers who find themselves booked on a 737 Max flight
will be allowed to switch flights free of charge.
“If they’re uneasy about flying on a Max aircraft, we’ll be
flexible with them,”
Green told CNBC. “We’ll be understanding of that and allow them
to fly on a different flight without paying any difference in
The Dallas, Texas-based low-cost carrier does not charge
passengers a fee to change their tickets, but it does charge
customers the difference in airfare. But in the case of concerns
around the Max, an exception will be made.
All 371 Boeing 737 Max airliners in service around the world
have been grounded since March 13 following the crashes of
Ethiopian Airlines Flight ET302 and Lion Air Flight JT610.
Southwest Airlines is the world’s largest operator of the Boeing
737 Max with a fleet of 34 aircraft. All 34 planes, which are
currently in desert storage in Victorville, California, have been
pulled from the flight schedule until at least August 5. However,
in a recent statement, Southwest CEO
Gary Kelly said that the company does not have a confirmed
timeline for the 737 Max’s return to service.
Southwest’s concerns about passengers who may not want to fly in
the 737 Max are reasonable. A poll conducted by Business Insider a
week after the Ethiopian Airlines crash showed that
53% of American adults surveyed would not want to fly on a Boeing
737 Max even after the FAA clears the aircraft for service.
Source: FS – All – Economy – News
Southwest Airlines is going to allow people who don't want to fly on the Boeing 737 Max to switch planes for free (LUV)