Why did Saga take 10 months to sort out my broken boiler?

After a service there was no hot water, no heating and no cooking
as the gas was cut off

I’m 70, with chronic asthma. For the last while,
I’ve been living in a semi-rural area with no central heating, no
hot water and no cooking facilities. This is rather
trying.

I have an old back boiler which has only needed one
repair in 30 years. The gas fire, which stands in front, has never
failed.

Source: FS – All-News2-Economy
Why did Saga take 10 months to sort out my broken boiler?