Our family was barred from boarding a plane to South Africa

Staff demanded the children’s birth certificates which we
didn’t have, and it cost us £5,000

My daughter and her family arrived at Heathrow to catch
a Virgin flight to South Africa
in October.
Tickets were booked via Lastminute.com. At the check-in desk they
were asked for the children’s birth certificates, which they did
not have. They were therefore refused boarding. Virgin staff said
my daughter should have known
because the
information
was on its website.

The family had no alternative but to go home to fetch
the birth certificates and, as Virgin was unable or unwilling to
rebook their
flight, had to book with another
airline for the
next day, which cost
£3,000.

Source: FS – All-News2-Economy
Our family was barred from boarding a plane to South Africa